Refund & Cancellation Policy

Last Updated: August 15, 2026

At Heaven Tiny Homes, we are committed to providing clear information and a professional purchasing experience. Because tiny homes and modular homes may involve custom designs, manufacturing, materials and delivery arrangements, refunds and cancellations can vary depending on the stage of your order.

1. Deposits and Reservations

Any deposit or reservation payment required to secure a tiny home, modular home or production slot may be subject to specific terms provided at the time of purchase.

Before making a payment, customers should carefully review the applicable quotation, order confirmation and payment terms.

2. Custom Orders

Orders involving customised designs, specifications, colours, finishes, layouts or other customer-requested modifications may be non-refundable once design, manufacturing or procurement work has started.

Where applicable, any cancellation charges will be explained to the customer before work begins.

3. Cancellation Requests

If you need to cancel an order, please contact Heaven Tiny Homes as soon as possible.

Cancellation requests should include:

  • Customer name

  • Order or quotation number

  • Date of purchase

  • Reason for cancellation

  • Contact information

We will review the request based on the current stage of the order and the terms agreed when the order was placed.

4. Refunds

Where a refund is approved, Heaven Tiny Homes will confirm the amount and applicable refund method.

Refunds will normally be returned using the original payment method unless another arrangement has been agreed.

Processing times may vary depending on the payment provider or financial institution.

5. Manufacturing and Special-Order Costs

Where materials have already been purchased, manufacturing has commenced, or third-party services have been arranged specifically for an order, those costs may be deducted from any approved refund where permitted by the applicable agreement and law.

6. Damaged or Incorrect Items

If your home or components arrive damaged, defective or materially different from what was agreed, please notify us promptly and provide photographs or other relevant evidence.

We will assess the issue and, where appropriate, work with you on a suitable remedy in accordance with the applicable agreement and consumer protection laws.

7. Non-Refundable Charges

Certain costs may not be refundable where they have already been incurred, including approved design work, customised materials, special-order components, manufacturing expenses, delivery arrangements or other third-party costs.

Any applicable non-refundable charges should be clearly communicated before the relevant work or expense is undertaken.

8. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or protections you may have under applicable consumer protection laws.

Where mandatory consumer rights apply, those rights will take precedence over this policy.

9. How to Contact Us

For questions about cancellations, refunds or your order, please contact Heaven Tiny Homes through the contact details provided on our website.

Heaven Tiny Homes
Website: https://heaventinyhomes.com/

Please retain your order confirmation, quotation and payment receipt for your records.